Who We Are & How to Contact Us
Local Home Buyers USA is a nationwide home-buying company that provides transparent as-is offers and related seller options. We partner with licensed title/escrow, attorneys where applicable, and other service providers to facilitate transactions. For privacy questions or requests, see the “Your Rights” section or contact us:
- Website: https://localhomebuyersusa.com/
- Email: [email protected]
- Phone: 1-800-858-0588
- Mailing: Local Home Buyers USA, Attn: Privacy, 2136 Ford Parkway #9337, Saint Paul, MN
If you’re an authorized agent submitting a rights request for someone else (e.g., under CPRA), include documentation demonstrating authority.
Scope of This Policy
This policy applies to personal information we collect online (our website, landing pages, forms, chat, email, SMS) and offline (phone calls, property walk-throughs). It does not apply to third-party websites or services that are not controlled by LHBUSA. We recommend reviewing those parties’ privacy policies before interacting with them.
Where we process personal information solely on behalf of a client or partner under a separate contract, their privacy policy and instructions may govern our processing. In those cases, we act as a “processor”/“service provider.”
Categories of Data We Collect
We collect information to respond to your inquiries, evaluate properties, provide offers, improve our services, and comply with law. The categories below reflect common U.S. and international privacy frameworks:
| Category | Examples | Sources | Retention (Typical) |
|---|---|---|---|
| Identifiers | Name, email, phone, address, IP address, device IDs | You (forms/calls), analytics, marketing platforms | Inquiry data: 24–36 months; account/transaction: 7 years |
| Property/Deal Info | Address, condition, photos, timeline, occupancy, liens | You; public records; title/escrow; vendors with lawful basis | 7 years post-transaction or inquiry resolution |
| Internet Activity | Pages viewed, referral, campaign, device/browser, events | Cookies, pixels, analytics tools | 12–26 months (aggregate/anonymous longer) |
| Geolocation (Coarse) | City/region inferred from IP (not precise) | Analytics/CDN | 12–26 months (non-precise) |
| Audio/Visual | Voicemails, recorded calls (where lawful), virtual tours | You; service providers | Up to 3 years (shorter in some jurisdictions) |
| Inferences | Interest in selling, timeline likelihood, campaign fit | Internal modeling, analytics | 12–24 months |
We do not knowingly collect sensitive personal information (e.g., precise geolocation, health, biometric templates) unless necessary and with a lawful basis and appropriate safeguards.
How We Use Information
Core Purposes
- Provide offers and related options (as-is, novation, referrals)
- Communicate with you (email, SMS, phone) about your request
- Verify identity, evaluate property details, and coordinate closings
- Operate, secure, and improve our website and services
- Comply with legal obligations, enforce terms, prevent fraud/abuse
Legal Bases (GDPR/EU/UK)
- Contract: to provide the offer or services you requested
- Legitimate interests: site security, service improvement, fraud prevention
- Consent: where required for marketing cookies or certain communications
- Legal obligation: tax, accounting, recordkeeping
How We Share Information
We share personal information with trusted service providers and partners as necessary to operate our business, deliver requested services, and comply with law. Examples include:
- Title/escrow & attorneys: to facilitate transactions
- Cloud & IT providers: hosting, analytics, security, communications
- Lead management & CRM: to track and respond to inquiries
- Marketing vendors: ad platforms and analytics, where permitted
- Law enforcement or regulators: when legally required
- Business transfers: in a merger, acquisition, or asset sale
We do not sell personal information in the conventional sense. Some jurisdictions consider targeted advertising or certain analytics a “sale” or “sharing.” See “Your Rights & Choices” for opt-out controls.
Cookies, Analytics & Targeting
We use first-party and third-party cookies, pixels, and similar technologies for site functionality, performance, analytics, and (where permitted) marketing. You can manage cookies through your browser settings and, where available, a site-level consent banner.
Common Types
- Essential: security, forms, preferences; cannot be disabled without impact
- Performance/Analytics: traffic patterns, engagement (e.g., GA4)
- Advertising: reach similar audiences; limit frequency; measure outcomes
Your Rights & Choices
Your privacy rights depend on your location. Subject to law and verification, you may have the right to:
- Access/Know: request details about the categories and specific pieces of personal information we have collected about you
- Portability: obtain a portable copy of certain information
- Correction: request that we correct inaccurate information
- Deletion: ask us to delete personal information, subject to legal exceptions
- Opt-out of “sale”/“sharing”: for targeted advertising or certain disclosures defined by law
- Consent withdrawal: where processing is based on consent
- Restriction/Objection: for certain processing based on legitimate interests
- Appeal: if your request is denied (where required by law)
To exercise rights, use the Privacy Request Form, email [email protected], or call 1-800-858-0588. We will verify your identity before processing. Authorized agents may submit requests on behalf of consumers where permitted by law.
Security
We use administrative, technical, and physical safeguards designed to protect information against unauthorized access, loss, misuse, or alteration. Examples include access controls, encryption in transit, vendor due diligence, and secure development practices. No method of transmission or storage is perfectly secure; we cannot guarantee absolute security.
Data Retention
We retain personal information for as long as needed to fulfill the purposes described in this policy (e.g., providing an offer, servicing a transaction), comply with legal obligations, resolve disputes, and enforce agreements. Typical retention ranges are shown in the table above; specific retention may vary by jurisdiction and record type.
Children’s Privacy
Our services are not directed to children under the age of 18 and we do not knowingly collect personal information from children. If you believe a child has provided personal information to us, contact us and we will take appropriate steps to delete it.
International Users
Our servers and vendors may be located in the United States and other countries. By using our services, you understand that your information may be transferred to, stored in, and processed in jurisdictions with different data protection laws than your home country. Where required, we implement appropriate safeguards for cross-border transfers (e.g., Standard Contractual Clauses).
U.S. State-Specific Disclosures
This section supplements the policy for residents of California (CCPA/CPRA), Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Utah (UCPA), and other similar laws as they take effect.
California (CCPA/CPRA)
- We collect the categories described in “Categories of Data We Collect.”
- We use and disclose such data for the business purposes described in “How We Use” and “How We Share.”
- We do not sell personal information for money. “Sharing” for cross-context behavioral advertising may occur via analytics/ads; you may opt out via browser settings, ad platform controls, and (where available) site-level preference tools.
- You may exercise CPRA rights (know, delete, correct, opt-out, limit use of certain sensitive data) using the methods in “Your Rights & Choices.”
Other States
We honor applicable rights under other U.S. state laws. Where opt-out signals (e.g., GPC) are recognized by law, we will treat them as a request to opt-out of targeted advertising where feasible.
Links & Third-Party Content
Our website may link to third-party websites or include embedded content (e.g., videos). Those third parties may collect data about you, use cookies, or track interactions if you have an account with them. We do not control those sites; review their privacy policies.
Changes to This Policy
We may update this policy from time to time. When we make material changes, we will update the “Updated” date at the top and, where appropriate, provide additional notice (e.g., a banner or email). Your continued use of our services after changes become effective constitutes acceptance of the revised policy.
Contact & Privacy Request Form
Use this form to send us questions or to exercise your privacy rights. We will verify your identity and respond consistent with applicable laws. Required fields are marked with *.
Privacy FAQs
Do you sell my personal information?
We do not sell personal information for money. Some jurisdictions define “sale”/“sharing” to include certain analytics or targeted advertising. Where applicable, we honor opt-out choices and signals as required by law.
How can I opt out of targeted advertising or analytics?
Adjust browser settings to limit third-party cookies, use platform opt-outs (e.g., Google Ad Settings), and, where available, use our site-level controls. You may also submit a request via the form above.
How long do you keep my information?
We keep information only as long as necessary for the purposes described, including legal obligations and recordkeeping. Typical ranges: inquiry data 24–36 months; transaction records up to 7 years.
How do you protect my data?
We apply technical and organizational measures such as encryption in transit, access controls, and vendor due diligence. While no system is perfect, we work to mitigate risks and monitor for issues.
Is this policy legal advice?
No. This page is for transparency. Laws vary by jurisdiction and can change. Consult your attorney for legal advice.
